Reset NetXpress Password Procedures

   
1. To activate the Reset Password option, you will need to enter information on the Personal Options page.  Two new fields have been added to the page:
   
   Personal Question
   Personal Question Answer.
   
   You may enter any information in the fields and you may change these fields at any time. 
   
   The information you enter in the Personal Question field will be displayed on the Confirmation Page where you will have to reply with your Personal Question Answer
   
     
2. When the Reset Password option is selected from the CNB NetXpress login page, the system will display:
   
   NetXpresss ID
   Email Address
   Email Subject information
   
   The Email Subject is a required field for you to enter any text up to 50 characters.
   
   The Email Subject will be used in the email sent back to you with the link to a Confirmation Page.  This will help you identify that this is a valid email from the bank and not a phishing attempt.
   
   A help link (“what’s this?”) explaining the Email Subject field will be to the right of the field.  When selected, the system will display an explanation of the field.
   
   After you have entered all the required information and you select the SUBMIT button, the system will confirm the information against the CNB NetXpress information on the bank’s computers.
   
   If the information is matched and confirmed, the system will return the following message:  
   
   “Thank you. You will receive an email shortly with instructions on how to reset your PASSWORD.”   
   
   If the information is not matched/not confirmed, the system will return the following message:  
   
   “Either the NetXpress ID or email address did not match our records. Please contact Community National Bank at 802-334-7915.”



3. If the information entered is valid, you will receive an email with the following message. 
   
   “You have requested that your NetXpress PASSWORD be restored. To confirm this request, please click here.” This message was sent at . This link will be valid for 2 hours.
   
   The Subject of the email message will the same as what you specified on the Reset Password Data Collection Page.  The email will appear to be from ‘cnbhelp@communitynationalbank.com’.  The date and time stamp will be local time.  
   
   
4. When you click on the click here link in the email message, the system will take you to a Confirmation Page in a secure browser window.  The link will only be valid once and only for 2 hours from when the email was sent.
   
   After you enter your CNB NetXpress ID and the Personal Question Answer and select the SUBMIT button, the following message will display:
   
   “Your PASSWORD has been reset to your original PASSWORD. Click below to log in.”   This page will include a Login button that will take you to the CNB NetXpress login page.
   
   If the information entered on the Confirmation Page DOES NOT match the database, the following message will appear:
   
   “Either your NetXpress ID or Personal Question Answer did not match our records. Please contact Community National Bank at 802-334-7915.”
   
   This page will include a Close button that will close your browser session. 
   
   
 
5. Login with your CNB NetXpress ID and your original password. 
   During the login process you will be prompted to change your password.
   
   The original password will be the last 4 digits of your social security number; the last 4 digits of your business tax-id number.